Refund policy
Return & Refund Policy
At The Glow Society US, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Returns
You may return eligible items within 30 days of receiving your order.
To qualify for a return, items must:
- Be unworn, unused, and unwashed.
- Have all original tags attached.
- Be returned in their original packaging.
- Be free of stains, odors, makeup, perfume, pet hair, or any signs of wear.
Free Returns
We offer free returns on eligible items within the United States.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:
- Intimate wellness products
- Opened personal care products
- Lingerie that has been worn
- Swimwear with the hygiene liner removed
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We’ll make it right as quickly as possible.
Refunds
Once we receive and inspect your return, refunds will be issued to your original payment method. Please allow 5–10 business days for your bank or credit card provider to process the refund.
Contact Us
If you have any questions about your return, please contact us at: theglowsocietyus@gmail.com